Frequently Asked Questions

Do I need to install the KeepThemSafe app on my child's device as well?

Is the child's phone number required for configuration?

How do I create a child's profile?

How do I connect the child's phone to the parent's phone?

What should I do if QR code scanning doesn't work?

How do I set a total time limit for phone usage (e.g., 60 minutes per day)?

Can I set a time limit only for internet usage?

Why don't I see addresses in the "Visited Pages" tab, even though I know my child visited them?

How do I enable the antiHate feature?

Why does an incorrect date of birth message appear when activating antiHate?

Can I set a time limit for the entire iOS device?

How can I reset my PIN or password if I forgot my login credentials?

Can I set time limits for specific apps, e.g., TikTok or YouTube?

What should I do if QR code scanning or logging in on the child's phone still doesn't work?

Can I set different limits for different days of the week?

How do I enable monitoring of searched content in browsers?

Does the app work on Android and iOS phones?

How do I restore the app to initial settings and configure it from scratch?

How does hate detection (antiHate) work in messages and social media?

Does the app work on multiple devices simultaneously if I have more than one child?

Can the child easily uninstall or disable the app?

Can I temporarily disable all limits, e.g., during vacation or weekend?

Why don't I see notifications in the parent's app, even though the child is using the device?

Will I have direct insight into what my child is doing on the phone?

Is this app free?

How can I disable the service?

How can I contact technical support?